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Please note that our remote assistance service is by prior arrangement only. If you haven't already done so, you can log a call with us by clicking here.
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Our software is available for the following operating systems:

Windows
All versions from Windows 98 and Windows NT (Service Pack 6a, at least IE 5.5), including Windows Vista and Windows 7 with full UAC support, Windows Server 2000-2011, 
except for Windows Embedded Compact and Windows Mobile/Phone

Mac OS
Mac OS X 10.4 and later (including Lion)

Linux
Red Hat, Fedora, Suse, Mandriva, Debian and Ubuntu

Click on the appropriate link above. Once the download has completed, you'll find the software on your desktop or in your downloads folder which is located in your home folder.

Once you've launched the software, wait for the green connection light to appear on the bottom left of the window. Once you're connected to our server, you will be assigned a session ID. Please enter the ID number in the box above. We do not need the password.

Your Name

Session ID