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To extend your cover even further, why not choose one of our Premium Services. Hardware cover, loan equipment, data recovery, specialist server care and extended support hours - all the tools to keep your business up and running.

Hardware Cover

No other service and support programme can provide peace of mind about your Apple system for such as small investment. With our Premium Services, all of your equipment unless otherwise stated is covered for repair in case of hardware failure. This means you won't have to face expensive bills throughout the year as you'll be covered! We source all of our certified parts from Apple specialised distributors and are capable of supporting even much older machines, not just the current range of Macs. Of course, we don't just do Macs either. We service many other brands of PC, monitors, printers and network peripherals.

Annual Maintenance Visit

Introduced in 2008, we now offer an annual maintenance visit free of charge. On the visit, we look for hard disk deterioration, overheating components, memory faults, font issues, and the clearing out or repair of damaged system files.

The visit isn't obligatory, but we know by experience that preventative maintenance can save both time, money and loss of data when those minor issues are rectified before they become more serious. Over the last few years we have prevented many serious issues which would have led to data loss and repaired countless minor ones.

Loan Equipment

Occasionally hardware can fail. To assist in getting you back up and running quickly we have an array of hardware available in the event that we have to take your equipment offsite for repair.

Loan equipment is also useful when we are unable to diagnosis an intermittent fault and it becomes necessary to return your hardware to our service centre for bench testing. When this happens, we can loan you a machine to get you up and running straight-away.

We have printers, scanners, monitors and many different models of Mac including iMacs and Mac Pro's's for when you need that little bit of extra backup.

Just what you need when when things go wrong. Essential Services encompasses what we call the big four - telephone, email, remote and onsite support. We'll do everything we can to get you up and running as quickly as possible.

Gold: This is our entry-level premium service that allows Central IT to seek out and solve issues before they have an impact on your business. Services Includes an immediate response to service issues, hardware cover on your Macs and peripherals, data recovery, loan equipment on all covered items, and preventative measures to help reduce long-term issues.

Platinum: The most comprehensive Service Level Agreement offering a rapid response to issues and minimum downtime. An increased onsite response time of 4 hours and extended hours of telephone support from 8am to 8pm.

With Central IT, you'll always have a spare Mac ready for when you need it.

Telephone and Email Support

Whether you call or email us, all calls are logged, tracked and responded to quickly. You can request help at anytime during the day for an unlimited number of tickets through-out the year.

In addition, your issue can be logged through our dedicated helpdesk support site where you can update, track and view a specific support ticket. This is great for IT and Studio Mangers who can log in to the system and view all tickets raised by their staff. It's a great way to monitor how requests are being managed and escalated.

Onsite Support

Sometimes there's no substitute to an onsite technician. This certainly is the case when you have hardware failure and we're unable to help you over the phone. Our SIlver and Premium support options have an unlimited number of call outs and technician hours so you'll never be caught short. There are no additional charges for geographic location.

Remote Support

The fastest way to get problems resolved quickly. Recently upgraded in April, our new remote support system allows us to connect to your computers on an ad-hoc basis or continually monitor your systems around the clock with a permanent remote connection between your office and our support centre.
 

The Right Time: Purchasing the right programme upfront means your covered from day one. While budgets are always a priority, purchasing a product without adequate support rarely, if ever, saves money. In addition, your business will always be up-to-date with direct access to the latest product upgrades and advice from Central IT.

The Right People: Because Central IT is a leader in the Apple support field. We only employ Apple Certified Engineers. Central IT provides contract customers with access to the top- level people within the industry. These are people who “think Apple” every single day - concentrating on what they do best so you can concentrate on what you do best.

The Right Programme: Every business is different. Depending on your specific needs, we have four levels of support to choose from. Our two essential service programmes are designed to give you flexibility over budget and to solve problems as they occur. Our two premium service programmes add priority, with extended backup, minimum downtime, while taking preventative measures to solve problems before they occur.

Why Choose Support Services from Central IT?

In Today’s “always on” world, taking a wait-and-see approach regarding support just doesn’t work anymore.

Your staff should be able to concentrate on servicing your business and your customers, instead of your IT equipment. You shouldn’t have to worry about the consequences of hardware failure or software corruption. And downtime of just about any duration can have a serious and negative impact on your business – especially if your business relies on mission critical client and server applications.

Purchasing the appropriate level of support from Central IT can minimize the impact.

Data Recovery

There's good reason not to panic, because Central IT has years of experience with Data recovery on the Apple Macintosh. We can recover data from damaged, deleted, or corrupted volumes and even from initialised disks and partitions. All types of media from floppy disks to RAID devices can be repaired, and if physical damage has occurred, the defective device can be sent to one of our specialist partners. Central IT has the tools, experience and techniques to recover the most valuable element of the computer - your data. And with Central IT Support Services - you're covered!

Server Recovery Care

New for 2011 is our server recovery care programme. Similar to an annual maintenance visit, but this is specifically designed for your server hardware. We ensure that the server software is up-to-date, any backup system installed is doing it's job and the hardware is working properly. Most importantly, we take a cloned backup of the servers system and configuration so if the worst should happen, we can quickly get you backup and running again. Finally, all servers covered by one of Central IT's Premium Support Agreements is monitored using our hosted remote support software.

Because Apple makes both the hardware and software, we know the Mac inside and out. So anytime you need a little help or if you just want to learn how to get the best out of your Mac, you'll know where to go.

Call us today on 01530 272727 to learn more on how we can help your business.

Bronze Service Level: An ideal starting place if you only require occasional support, and a great backup to internal IT specialists. Issues are addressed within four hours by either telephone, email or remote support. In additional, tickets can be raised, tracked and managed by our helpdesk website.

Customers benefit by a 30% discount on onsite visits and service centre repairs.

Silver Service Level: If you require more hands on support, then the Silver Support Service offers unlimited onsite visits throughout the year. No labour charges are incurred. Service Centre repair work, inspections and consultation is included with this service.

Data Recovery